At Merriment Baubles, we are committed to providing you with the highest quality jewelry and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds and Returns
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund.
- Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you or issue a full refund.
- Change of Mind: If you change your mind about your purchase, you may return the item within 30 days of receiving it, provided it is in its original condition and packaging. Please note that the customer is responsible for return shipping costs.
Non-Refundable Items
- Custom Orders: Custom-made or personalized items are non-refundable unless they are defective or damaged.
- Sale Items: Items purchased on sale or with a discount are non-refundable.
How to Request a Refund or Return
- Contact Us: To request a refund or return, please contact our customer support team at hello@merrimentbaubles.com with your order number and reason for the return.
- Return Shipping: For change of mind returns, the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, we will cover the return shipping costs.
- Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item. You will receive a confirmation email once your refund has been processed.
Additional Information
- Unauthorized Purchases: If you find an unauthorized purchase on your account, please report it within 120 days of the transaction.
- Abuse of Policy: We reserve the right to refuse refunds or returns if we suspect any abuse of our refund and returns policy.