Returns, Exchanges & Refunds Policy

At Merriment Baubles, we are committed to providing you with the highest quality jewelry and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

We want you to love your Merriment Baubles pieces! If you need to return, exchange, or request a refund for an item, please review our official policy guidelines below.

30-Day Policy Window

We accept returns, exchanges, and refund requests within 30 days from the date you received your package. Requests made after 30 days will unfortunately not be accepted.

Eligibility for Refunds and Returns

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund.
  2. Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be sent to you or issue a full refund.
  3. Change of Mind: If you change your mind about your purchase, you may return the item within 30 days of receiving it, provided it is in its original condition and packaging. Please note that the customer is responsible for return shipping costs.

Non-Refundable Items

  1. Custom Orders: Custom-made or personalized items are non-refundable unless they are defective or damaged.
  2. Sale Items: Items purchased on sale or with a discount are non-refundable.

How to Request a Refund or Return

  1. Contact Us: To request a refund or return, please contact our customer support team at hello@merrimentbaubles.com with your order number and reason for the return.
  2. Return Shipping: For change of mind returns, the customer is responsible for return shipping costs. For defective, damaged, or incorrect items, we will cover the return shipping costs.
  3. Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item. You will receive a confirmation email once your refund has been processed.

Additional Information

  • Unauthorized Purchases: If you find an unauthorized purchase on your account, please report it within 120 days of the transaction.
  • Abuse of Policy: We reserve the right to refuse refunds or returns if we suspect any abuse of our refund and returns policy.
  • Refund Eligibility
    • Monetary Refunds: We only issue refunds (via GCash) for items that arrive damaged, incorrect items sent by us, or pieces that experience unusual fading within the 30-day window.
    • Change of Mind or Size Issues: These are eligible for a product exchange only. We do not issue cash refunds for change of mind or incorrect size selection.
  • Conditions for Returns & Exchanges
    • Standard Returns & Size Exchanges: Please ensure the items are packed securely to avoid any damage during transit. Trying on for size is perfectly fine.
    • Fading & Tarnishing: We stand by our quality. If your jewelry experiences unusual fading or tarnishing within your 30-day window, please reach out to us with a photo so we can assist you. Fading after the 30-day window is considered normal wear and tear for plated jewelry and is not eligible for a refund or replacement.
    • Exclusions: For hygiene reasons, earrings are final sale and cannot be returned or exchanged.
    • Damaged on Arrival: If your item arrives broken or incorrect, please contact us within 48 hours of delivery with photo proof so we can quickly resolve it for you.
  • Shipping Fees
    •  If you are exchanging an item for a different size or because of a change of mind, the customer will be responsible for the return shipping costs.
    •  Shipping fees are non-refundable.
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